Returns, Refunds & Order Issues

1. Eligible Returns

Eligible non-custom merchandise may generally be requested for return within 14 days of delivery.

To qualify, merchandise must ordinarily be unused, unopened and in substantially the same condition in which it was received, including original packaging where applicable.

A return must be authorized by VibeQuest before merchandise is sent back.

2. Damaged, Defective, Missing or Incorrect Orders

If an order arrives materially damaged, defective, incomplete or incorrect, please contact the VibeQuest Support Center within 7 days of delivery.

Please provide:

• Your order number.
• A clear description of the issue.
• Photos of the item and packaging when applicable.
• Photos of the shipping carton when shipping damage is involved.

Please keep the merchandise and original packaging until the claim has been reviewed.

3. Collectible Condition

VibeQuest handles collectible products with collector condition in mind, but mass-produced collectibles can have minor manufacturer or packaging variations.

Minor card curvature, soft corners, small print marks, blister variation, factory paint variation, minor shelf wear or similar manufacturing imperfections do not automatically qualify an item as defective or materially damaged.

4. Mystery, Curated & Subscription Contents

VibeQuest boxes are intentionally curated and may contain surprise or randomized merchandise. Customer preference for a different casting, vehicle, color, brand, series or assortment does not constitute a product defect.

A box is not defective because it does not contain a chase, treasure hunt, super treasure hunt, raw piece, limited variant or other special collectible.

5. Final-Sale & Restricted-Return Items

Certain products may be identified as final sale or otherwise ineligible for ordinary change-of-mind returns. These may include:

• Opened blind, randomized or mystery products.
• Opened factory-sealed assortments or cases.
• Personalized or custom-produced merchandise.
• Limited-release or special-event merchandise when identified as final sale.
• Items specifically marked final sale on the product page or at checkout.

Final-sale treatment does not eliminate rights that may apply to merchandise that arrives materially damaged, incorrect or otherwise covered by applicable law.

6. Subscription Renewals

Cancelling a monthly subscription stops future renewals when completed before the next applicable renewal charge.

Cancellation does not automatically cancel or refund a subscription order that has already renewed, entered processing or shipped.

7. Gift Subscriptions & One-Time Boxes

Prepaid 3-, 6- or 12-month gift subscriptions are charged as disclosed when purchased and do not automatically renew unless the specific offer expressly says otherwise.

One-time Gift Boxes and Birthday Boxes are one-time purchases and do not create a recurring subscription unless checkout clearly states otherwise.

8. Return Shipping

For an approved return based solely on a customer preference or change of mind, the customer is generally responsible for return shipping costs unless VibeQuest states otherwise.

When the return results from a verified VibeQuest fulfillment error or qualifying product problem, we will provide the appropriate return or resolution instructions.

9. Original Shipping Charges

Original shipping charges are generally non-refundable unless the refund results from a VibeQuest error, an inability to fulfill the order or another circumstance where a refund of shipping is required.

10. Refund Processing

Approved refunds are normally issued to the original payment method when reasonably possible. Financial institutions and payment processors may require additional time before the credit appears.

11. Pre-Orders

Pre-orders may be subject to additional terms disclosed on the product page or during checkout. Manufacturer delays, allocation changes and release-date changes do not automatically create a product defect.

If VibeQuest cannot fulfill a paid pre-order, the unfulfilled amount will be refunded or otherwise resolved in accordance with the applicable purchase terms.

12. Abuse or Excessive Claims

VibeQuest may review or restrict return privileges when there is evidence of fraud, repeated abuse, product substitution, tampering or other misuse of the return process.

13. Changes to This Policy

We may update this policy as our products, fulfillment practices or legal obligations change. The current version will be posted here with the latest update date.