Shipping & Fulfillment Policy

1. Order Processing

In-stock, one-time orders generally target shipment within 2–3 business days after payment is successfully completed.

Processing times are estimates rather than guaranteed shipment dates. High-volume releases, special promotions, holidays, events, inventory verification or other unusual circumstances may require additional processing time.

2. Monthly Subscription Fulfillment

Monthly VibeQuest subscription boxes generally target fulfillment during approximately the 10th through 15th of the applicable shipment month, with a goal of delivery around the 20th when carrier transit permits.

These dates are operating targets and are not guaranteed delivery dates. Product availability, inbound inventory, weather, carrier conditions and other circumstances may affect fulfillment.

3. Tracking Information

When tracking is available, shipment information is normally provided through the order, account or shipment notification associated with your purchase.

Tracking scans are controlled by the carrier and may occasionally take time to update after a shipping label has been created.

4. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before an order enters fulfillment.

Address changes cannot be guaranteed once an order has begun processing or a shipping label has been created. Additional shipping charges may apply if an order must be reshipped because of an incorrect, incomplete or undeliverable customer-provided address.

5. Carrier Transit & Delivery

Delivery estimates shown during checkout or provided by a carrier are estimates only. Once a shipment has been accepted by the carrier, transit timing is primarily controlled by that carrier.

VibeQuest is not responsible for carrier delays caused by weather, service interruptions, transportation issues, peak-volume conditions or other circumstances outside our reasonable control.

6. Lost or Delayed Packages

If tracking appears stalled or a package has not arrived within a reasonable period after its expected delivery date, please contact the VibeQuest Support Center.

We may ask the carrier to investigate before a replacement, refund or other resolution is considered. Carrier investigations may require additional time.

7. Packages Marked Delivered

If a carrier marks a shipment as delivered but you cannot locate it, first check around the delivery location, with household members, neighbors, building staff or other secure delivery areas when applicable.

You should also contact the carrier when appropriate. VibeQuest will assist when reasonably possible, but a carrier delivery scan does not automatically establish eligibility for a refund or replacement.

8. Damaged, Missing or Incorrect Items

If your order arrives materially damaged, contains the wrong item, is missing an item or has a fulfillment error, please notify us through the Support Center within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item, packaging and shipping carton when relevant.

Please retain the product and original packaging until the issue has been reviewed.

9. Collectible Packaging

We understand that packaging condition can matter to collectors and we pack orders with collectible protection in mind.

Minor factory imperfections, print variation, shelf wear, card curvature, blister variation or manufacturer packaging differences may occur and do not necessarily constitute shipping damage or a product defect.

10. Pre-Orders & Future Releases

Pre-order release and shipment dates are estimates based on information available at the time of sale. Manufacturers, distributors and licensors may delay, modify, allocate or cancel releases.

If VibeQuest is unable to fulfill a paid pre-order, the unfulfilled portion will be handled according to the applicable pre-order and refund terms.

11. Multiple-Item Orders

Orders containing both in-stock merchandise and pre-order merchandise may be held until all items are available unless the order or checkout experience specifically provides separate fulfillment.

12. International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for applicable import duties, taxes, customs charges or government fees assessed by the destination country unless checkout expressly states otherwise.

International delivery may require additional transit and customs-processing time.

13. Changes to This Policy

We may update this Shipping & Fulfillment Policy as our fulfillment methods, carrier services, products or legal requirements change. The current version will be posted on this page with its latest update date.