Effective Date: September 2026
VibeQuest currently ships to eligible addresses shown during checkout.
Shipping charges, if applicable, will be displayed before purchase.
Estimated shipping or delivery dates are estimates and are not guarantees.
Carrier delays, weather, holidays, manufacturer delays, and other circumstances outside our control may affect delivery.
Subscription boxes may ship within a designated monthly fulfillment window rather than immediately after the renewal date.
Subscribers will generally receive tracking information when the box enters carrier transit.
If you receive:
contact us within 7 days of delivery.
Please include:
Collectible packaging can experience minor imperfections during manufacturing, distribution, or shipping.
Minor:
may not qualify as damage unless the item was specifically sold with a condition guarantee.
VibeQuest boxes are surprise products.
Disliking a particular casting, brand, color, theme, or selection is not considered a product defect.
We do not accept returns solely because a customer would have preferred different mystery contents.
Unopened eligible merchandise may be accepted for return when authorized by VibeQuest.
Contact customer service before sending any return.
Unauthorized returns may be refused.
For hygiene, collectible-condition, customization, limited-edition, or mystery-box reasons, some products may be final sale.
Approved refunds are returned to the original payment method when possible.
Original shipping charges are generally non-refundable unless the return resulted from our error.
If tracking shows a package as lost or delivery appears substantially delayed, contact us.
We may need to complete a carrier investigation before issuing a replacement or refund.
Customers are responsible for entering an accurate shipping address.
Additional shipping costs caused by an incorrect customer-provided address may be the responsibility of the customer.